FAQs

FAQs

Frequently asked questions

  • 1 .What do Property Managers do?

    * Agent for the landlord (owner)

    * Prepare properties for renting

    * Inspect properties before, during, and after a lease term

    * Market properties

    * Make properties available for prospective tenants to view

    * Receive applications

    * Screen applicants

    * Coordinate lease signings and lease renewals

    * Maintain the investment property

    * For apartments, provide on-site leasing, maintenance, and management services

    * Rental Property Management Software

    * Correspond with owners and tenants

    * Coordinate utility payments during the make ready process

  • 2 .How will you find tenants for my property?

    Your property, along with photos, will be advertised on our website and on various rental marketing directories. We also thoroughly screen applicants. A Property Information Sheet will be prepared for your property with all the necessary information.

  • 3 .What is usually looked for in tenants?

    a. Stability of employment - this will give you an indication of whether the tenant will be likely to stay for the nominated lease period and whether they will have the funds to pay for it.

    b. Good credit history - ability to pay the rent.

    c. Avoid over-crowding - ask about the number of people who will be living in the property. Over-crowding can cause excessive wear and tear.

    d. Proof of identity - ask the tenant to take a photocopy of a driver’s license.

  • 4 .How do Property Inspections work?

    Regular inspections of the property are completed by the property manager when taking on the rental, midway through a lease term, and when a tenant moves out, and any other time as requested by the owner. Periodic inspections are recommended to determine preventative maintenance due and to gauge the extent of tenant damages (if any) to the property.

  • 5 .What are the most common mistakes made by investment property owners?

    a. Purchasing a property in poor condition.

     Even though the purchase price may be attractive, the amount of corrections required to make it inviting to potential tenants can consume every bit of profit made available by a tenant occupying the property.

    b. Requesting a rent amount that is too high.

     This mistake leaves you with long term vacancies while generating no monthly income. Tenants in the rental market have a good idea of what current rents should be.

    c. Not keeping an open mind regarding applicants

    The changing economy has forced us to make decisions and review tenant applications differently. On average, tenant prospects have lower credit scores than the applicants from a few years back.

    d. Failure to take advice from your property management company.

     The rental property business is complex. But years of experience have introduced us to almost every obstacle rental ownership may present. Trust in your management company. We are here to protect your best interest.

    e. Not addressing tenant concerns in a timely manner.

    Failure to respond to tenant requests can create additional issues for a rental owner. The rental market is highly competitive and tenants in the same area talk with each other. Failure to respond can lead to a search for better managed living opportunities.

  • 6 .Why should I choose your company instead of another?

    We Communicate Timely and Accurate Information

    We research comparable rental properties to determine the highest market rent possible for your rental property. We seek to obtain the highest market rent possible for your rental property and immediately providing a timely turn-around of your vacant properties so they can be re-rented quickly. We keep expenses low by providing maintenance services through our contractors. We handle all tenant calls for maintenance, supervising and inspecting all major repairs of the homes, and thoroughly screening all applicants to provide the most qualified tenants possible.

     

    Leasing Services for Your Rental Property:

    * Aggressive Marketing of Your Rental Property

    * Prospective Tenant Screening

    * Preparation of Lease Contracts for Your Rental Property

     

    Management Services for Your Rental Property:

    * Collection of Security Deposits and Monthly Rents

    * Move-In/Move-Out Inspection of Your Rental Property

    * Preparation of Monthly Statements

     

    Maintenance Services for Your Rental Property:

    * Response to All Tenant Requests

    * Coordination of Contractors

    * Complete Repairs as Requested of Your Rental Property

    * Recommendation of Improvements of Your Rental Property

  • 7 .How to prevent your investment from being transformed into a grow (marijuana) house?

    We conduct a thorough and comprehensive review of the tenant's background. In addition to getting the tenant's credit report, we will also review the tenant’s rental history of the previous landlord, the authenticity of the company's certified income, and so on. We will do regular inspections of property and monitor the abnormality of the properties’ utility bills.

  • 8 .What should I do if I find that the tenant is transforming the house into a “grow house"?

    If a tenant violates the lease's prohibition of marijuana in the property, we can evict tenants. We have a professional group of lawyers to help us take the correct legal path to evict tenants.

  • 9 .Is homeowner’s insurance necessary?

    Homeowners insurance covers three important aspects:

    a. House reconstruction: in case of some natural disasters. Homeowner’s insurance may cover the cost of rebuilding the house.

    b. Loss of rent: If there is a disaster, such as a house fire and the tenant can no longer rent the house, then the rent lost by the landlord is compensated by the insurance company.

    c. Liability insurance: Liability insurance is very important if something happens to the house while the owner is not living in it, for example, injuries to people other than tenants, etc., the liability insurance can make corresponding claims. Liability insurance also includes attorney fees and defense costs related to rental properties, but not tenant liability insurance costs.

    We have insurance brokers who can help homeowners buy suitable and favorable homeowner’s insurance.


  • 10 .What if the tenant does not pay rent?

    We will take immediate action under the Residential Tenancies Act. We have a zero-tolerance policy for non-pay and we, as property manager, monitors this on a daily basis. If the tenant does default, we can terminate the terms of the lease and use legal procedures to evict tenants.